AluSync

1. Acceptance of Terms

By accessing or using AluSync's services, including our website and software platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our services, including visitors, customers, and other users who access or use our platform.

2. Description of Service

AluSync provides cloud-based Enterprise Resource Planning (ERP) software specifically designed for aluminium window and door manufacturers. Our services include:

Cutting optimization tools
Material estimation and quotation management
Inventory management systems
Order and project management
Financial reporting and analytics
Customer support and training

3. User Accounts and Registration

3.1 Account Creation

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must:

Keep your login credentials secure and confidential
Notify us immediately of any unauthorized use of your account
Ensure all information provided is accurate and up-to-date
Comply with all applicable laws and regulations

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these terms or engage in activities that harm our service or other users.

4. Subscription and Payment Terms

4.1 Subscription Plans

Our services are offered on a subscription basis with the following terms:

Quoted Per Company: Subscription pricing is quoted per company based on team size and modules, as stated in your written proposal
Subscription Period: Billed in advance for the period stated in your proposal (typically annual)
Free Demo: Every engagement starts with a free, no-obligation demo — there is no self-serve free trial
Setup Fee: No separate setup or implementation fees — onboarding is included

4.2 Payment and Billing

Payment terms include:

Payments are due in advance for the selected billing cycle
All fees are non-refundable except as required by law
Prices are subject to change with 30 days notice
Failed payments may result in service suspension
All prices are in Indian Rupees (INR) and include applicable taxes

4.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial subscription periods.

5. Acceptable Use Policy

You agree not to use our services for any unlawful purpose or in any way that violates these terms. Prohibited activities include:

Violating any applicable laws or regulations
Infringing on intellectual property rights
Transmitting malicious code or harmful content
Attempting to gain unauthorized access to our systems
Interfering with or disrupting our services
Using automated tools to access our services without permission
Reverse engineering or attempting to extract source code
Reselling or redistributing our services without authorization

6. Data and Content

6.1 Your Data

You retain ownership of all data you input into our platform. You grant us a limited license to use your data solely to provide our services. We will:

Keep your data confidential and secure
Not use your data for any purpose other than providing services
Provide you with access to export your data
Delete your data upon request after account termination

6.2 Data Security

We implement industry-standard security measures to protect your data, including:

SSL/TLS encryption for data transmission
Regular security audits and monitoring
Access controls and authentication requirements
Regular data backups and disaster recovery procedures

6.3 Data Backup and Recovery

We maintain regular backups of your data, but you are responsible for maintaining your own backups. We are not liable for data loss except in cases of gross negligence.

7. Intellectual Property

7.1 Our Rights

AluSync and its licensors own all rights to our software, platform, and related intellectual property, including:

Software code and algorithms
User interface and design
Trademarks and brand names
Documentation and training materials

7.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these terms. This license terminates when your subscription ends.

8. Service Availability and Support

8.1 Service Level

We strive to maintain high service availability, but we do not guarantee uninterrupted service. We target:

99.5% uptime for our platform
Regular maintenance windows with advance notice
Prompt response to service issues

8.2 Customer Support

We provide customer support including:

Email support during business hours (Mon–Sat, 10:00 AM – 6:30 PM IST)
Phone support for urgent issues
Online documentation and tutorials
Training and onboarding assistance

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including:

Warranties of merchantability or fitness for a particular purpose
Warranties of uninterrupted or error-free operation
Warranties regarding the accuracy of data or calculations

9.2 Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claims related to our services is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

10. Indemnification

You agree to indemnify and hold harmless AluSync and its employees from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

11. Termination

Either party may terminate these terms:

For any reason with 30 days notice
Immediately for material breach of these terms
Immediately if required by law

Upon termination, your access to our services will cease, and we will delete your data according to our data retention policy.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Ratlam, Madhya Pradesh.

12.2 Dispute Resolution

Before initiating any legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with our customers to address concerns promptly and fairly.

13. Changes to Terms

We may update these terms from time to time. When we make material changes, we will notify you via email and update the "Last updated" date. Continued use of our services after changes take effect constitutes acceptance of the updated terms.

14. General Provisions

14.1 Entire Agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and AluSync regarding our services.

14.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.3 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, acts of government, or other force majeure events.

15. Contact Information

If you have questions about these Terms of Service, please contact us: